Home / Booking Policy
How to book
Booking a tour with Wild Morocco (“us”, “we”, “our”) can be made via phone, using our contact form, or by email. After we confirm your tour to you, in writing, we ask you to pay a non-refundable deposit of 30% of the total tour cost.
Details of how to pay the deposit, and balance, will be sent to you in writing when we confirm availability. For group bookings (10+), different booking terms will apply – please contact us for details.
We give you the flexibility to either pre-pay the final balance within the month prior to your trip or to settle the balance via your tour driver/guide. Please let us know which you prefer and we can agree an arrangement. Different conditions apply for groups of 10 or more.
For bookings made at short notice we require a good faith deposit.
Cancellation by client
You must notify us in writing should you wish to cancel a tour and cancellation is effective on the date we receive your notification. The following charges are applicable upon cancellation:
- cancellation 30 days or more before start date – loss of deposit*;
- cancellation between 29 and 10 days before start date – 75% of total tour cost;
- cancellation less than 10 days before start date – 100% of total tour cost.
Cancellation charges may be covered by your insurance policy, please check with your insurance provider.
*If you cancel and reschedule the trip to travel within 2 months of the original tour date we may decide to carry the deposit over to that (not applicable in high season and always at our discretion).
Cancellation / alterations by us
The nature of outdoors & adventure travel may mean that occasional, unforeseen changes to the expected tour (e.g. due to adverse weather or road conditions) may be necessary which are beyond our control. We will advise you as soon as we become aware of any such changes to be made in the interests of clients’ safety. We accept no responsibility for any such changes. Should such adverse conditions involve clients in additional costs for accommodation, transport, food, etc such costs will be borne by the client, not us.
We may be forced to cancel a tour for reasons beyond our control (“force majeure”). In this case you will be entitled to a refund less any costs already incurred by us. No other compensation will be due or payable by us to you. If we cancel a tour for a reason other than “force majeure” you will be entitled to a full refund. We reserve the right to amend our prices at any time.
Your air travel will be booked independently of your booking with us, therefore it is subject to the terms & conditions of the relevant airline. We accept no liability for this element of your tour.
It is a condition of booking a tour with us that you are adequately covered by comprehensive travel insurance which must include cover for medical emergencies and the cost of rescue/evacuation by helicopter. It is your responsibility to check that all adventure sports (i.e. including but not limited to camel-back trekking, desert trekking by foot, mountain trekking at altitude by foot, horse-riding, mule-riding, water-sports, sand-boarding/dune-boarding) to be undertaken on your tour are covered by your policy.
You accept responsibility for bringing and looking after your own medication and personal first-aid kit (suggested items to bring on our FAQ page)
You must notify us in writing of any disability / illness, past or present, that may affect your ability to take part in a tour with us.
You accept at your own risk, and understand, the risks inherent in outdoors and adventure travel.
You accept responsibility for looking after your personal property and travel documentation during the tour.
You accept the booking with us on the understanding that potential alterations / delays may arise due to factors beyond our control for which we accept no responsibility (per above).
You accept and agree that you have read the above terms and conditions and agree to be bound by them.